Customer Experience

Seamless Integration

Elcam recognizes that our solutions are only a small part of our customers' final products.  Therefore, we believe that the Elcam products need to mesh smoothly and inconspicuously with your other components.

Elcam's exceptional customer experience and supporting services ensure that our devices and components are easily integrated into the customer final products and sets:

  • Engineering support, product customization
  • V&V support –mutual V&V integrated plans, V&V reports
  • Regulatory support – Biocompatibility testing, Regulatory registration (CE, 510(k))
  • Customer complaint handling and QA customer support
  • Global presence with strong customer support units for daily services
  • Consignment services – for platinum customers
  • Assistance with MarCom content preparations

Joint Validation & Verification

A faster and smarter way to the market.
Over the past few years, it has become evident that medical device companies are looking for ways to expedite approval processes of new designs. The development of a new customized service, a highly effective process for Joint Validation & Verification activities is a service offered by Elcam in order to meet this need and remove the burden from the medical device provider. The process complies with ISO 13845 standard requirments

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Customization Options

Our products can be customized according to your specific needs.

Elcam Medical offers its expertise, world class equipment, and production capacity for custom made products for you. Our team will listen to your specific requirements and together with the experience of our R&D team we will be able to recommend and develop a unique product that best meets your customer's needs. Our customization capabilities are broad and include unmatched configurations, flow rates, handle styles, and variety of high performance materials.

Elcam furthermore supports your project with regulatory, analytical, and logistical services as well as responsive customer service.